This Privacy Policy explains how DrVPN: Fast VPN Proxy (“DrVPN”, “we”, “our”, or “us”) may collect, use, process, and protect information when you use our Android application, website, and related services.
1. Information We May Process
Depending on the features and third-party services enabled in DrVPN, limited technical information may be processed to operate and improve the service.
- Device information such as device model, operating system, app version, and language.
- Diagnostic information such as crash reports, performance data, and technical error logs.
- Network information such as IP address, network type, and approximate region where technically necessary to establish or maintain the VPN service.
- Advertising or analytics identifiers where applicable and permitted by platform settings, consent choices, and applicable law.
- Purchase or subscription information required to determine access to paid features.
- Information you voluntarily provide when contacting customer support.
2. VPN Traffic
When a VPN connection is active, internet traffic is routed through VPN infrastructure. Operational information required to establish, secure, and maintain the VPN connection may be processed by us or our infrastructure providers as necessary to provide the service.
Using a VPN does not guarantee complete anonymity online.
3. How Information May Be Used
- Provide and operate the VPN service.
- Establish and troubleshoot VPN connections.
- Improve app stability, reliability, and performance.
- Protect the service from misuse, fraud, abuse, and security threats.
- Manage purchases, subscriptions, and access to premium features.
- Respond to customer support requests.
- Comply with applicable legal obligations.
4. Third-Party Services
DrVPN may use third-party providers for VPN infrastructure, hosting, analytics, crash reporting, advertising, or billing. Those providers may process information in accordance with their own privacy policies and contractual obligations.
5. Advertising
If advertising is displayed in the app, advertising partners may process information such as device identifiers, advertising identifiers, and advertising interaction data where permitted by applicable law and user consent settings.
6. Purchases and Subscriptions
Purchases may be processed through Google Play or another authorized billing provider. We may receive information necessary to confirm purchase status, such as product type, transaction status, and subscription entitlement. We do not directly receive your full payment card details from Google Play.
7. Data Retention
Information is retained only for as long as reasonably necessary for its intended purpose, including service operation, security, fraud prevention, diagnostics, legal compliance, and dispute resolution.
8. Data Security
We use reasonable technical and organizational safeguards intended to protect information. However, no internet service or method of electronic storage can guarantee absolute security.
9. Children’s Privacy
DrVPN is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us.
10. Your Privacy Rights
Depending on your location, applicable law may give you rights regarding access, correction, deletion, restriction, objection, or portability of certain personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date shown at the top of this page.
12. Contact Us
For privacy questions or requests, contact us at support@vertexappsstudio.com.